To Apple, Love Taylor June 21, 2015 on Tumblr

Apple Changes Tune After Swift Speaks Out

Hours after the pop star criticised the tech company, Apple agrees to pay artists during a free trial of its streaming service.

Monday 22 June 2015 http://news.sky.com/story/1506214/apple-changes-tune-after-swift-speaks-out

Apple says it is bowing to concerns raised by Taylor Swift and will pay royalties to artists during a three-month free trial period for the service.

Swift had refused to put her hit album 1989 on Apple's new music streaming service - saying "it is unfair to ask anyone to work for nothing".

The pop star joined independent labels in criticising the US firm's plans not to pay royalties during the free trial period.

The 25-year-old said it would hurt young artists trying to break into the music industry, and called the decision "shocking" and "disappointing".

"We don't ask you for free iPhones. Please don’t ask us to provide you with our music for no compensation," she wrote in a blog post entitled "To Apple, Love Taylor" on tumblr.

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To Apple, Love Taylor

June 21, 2015 http://taylorswift.tumblr.com/post/122071902085/to-apple-love-taylor

http://taylorswift.tumblr.com/post/122071902085/to-apple-love-taylor

I write this to explain why I’ll be holding back my album, 1989, from the new streaming service, Apple Music. I feel this deserves an explanation because Apple has been and will continue to be one of my best partners in selling music and creating ways for me to connect with my fans. I respect the company and the truly ingenious minds that have created a legacy based on innovation and pushing the right boundaries.

I’m sure you are aware that Apple Music will be offering a free 3 month trial to anyone who signs up for the service. I’m not sure you know that Apple Music will not be paying writers, producers, or artists for those three months. I find it to be shocking, disappointing, and completely unlike this historically progressive and generous company.

Read more: http://taylorswift.tumblr.com/

http://taylorswift.tumblr.com/post/122071902085/to-apple-love-taylor

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Kevin Earl Dayhoff Art www.kevindayhoff.com: Travel, art, artists, authors, books, newspapers, media, writers and writing, journalists and journalism, reporters and reporting, music, culture, opera... Ad maiorem Dei gloriam inque hominum salutem. “Deadline U.S.A.” 1952. Ed Hutcheson: “That's the press, baby. The press! And there's nothing you can do about it. Nothing!” - See more at: http://kevindayhoffart.blogspot.com/#sthash.4HNLwtfd.dpuf

“Each one should use whatever gift he has received to serve others, faithfully administering God’s grace in its various forms.” 1 Peter 4:10

A 1st. Told ya Microsoft is behind the cable software Its got the cust service

A 1st. I had never received the "blue screen of death" before on my cable TV screen... Told ya Microsoft is behind the cable software. Cable TV - Comcast has got the horrid customer service down pat. Now comes the blue screen death. Next will come the invasive upgrades from heck. I'm just saying.

last year it was the Comcast digital cable box hardware upgrade - from hell. It took an enormous amount of time, several false starts and lots of time on the phone with "customer service." Now comes the software upgrade...

Windows 7 and Burger King

I found this ad for Windows 7 and Burger King on Twitpic: http://twitpic.com/photos/kevindayhoff here: http://twitpic.com/mlizq

I’m not sure I have the nerve to try Window 7 anytime soon. Fortunately I did not make the mistake many of my friends made by “down – err - upgrading” to Vista. I’m aware of a number of horror stories involving downtime and challenges in which Microsoft wanted writers to really be full-time Microsoft software technicians…

Then again, there is the persistent problem of Microsoft’s lack of any sort of meaningful customer service support – or at least that was my experience a number of years ago.

I laughed at this picture when I received it a number of years ago. Candidly, I would not care if customer support was located on the planet Mars, as long as it was helpful – and all too often it was not.

These days when I buy a product or engage a service, one of the determining factors in my decision to buy is how the question, “What is customer service like?” is answered.

Often when customer service is located overseas it is not really customer service but a Potemkin approach so that the company which sold the product can say that it provides customer service. All-too-often, the customer service employees located overseas are not provided with the “tools” or the training to provide real customer service.

I wonder if I am the only person in the world to have noticed that Bill Gates, the world’s richest man, made his fortune with a boorish and predacious company that sold a product that did not/does not work well – or performed poorly, was overpriced and had little, if no customer support? I’m just asking.

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Dear Parents: Please Relax, It’s Just Camp July 26, 2008 By TINA KELLEY for the New York Times

Whether or not you are involved in the customer service business – working for the public in the private or public sector, you will understand this piece all too well: Dear Parents: Please Relax, It’s Just Camp July 26, 2008 By TINA KELLEY for the New York Times.

July 26, 2008 By TINA KELLEY

HONESDALE, Pa. — A dozen 9-year-old girls in jelly-bean-colored bathing suits were learning the crawl at Lake Bryn Mawr Camp one recent morning as older girls in yellow and green camp uniforms practiced soccer, fused glass in the art studio or tried out the climbing wall.

Their parents, meanwhile, were bombarding the camp with calls: one wanted help arranging private guitar lessons for her daughter, another did not like the sound of her child’s voice during a recent conversation, and a third needed to know — preferably today — which of her daughter’s four varieties of vitamins had run out. All before lunch.

Answering these and other urgent queries was Karin Miller, 43, a stay-at-home mother during the school year with a doctorate in psychology, who is redefining the role of camp counselor. She counsels parents, spending her days from 7 a.m. to 10 p.m. printing out reams of e-mail messages to deliver to Bryn Mawr’s 372 female campers and leaving voice mail messages for their parents that always begin, “Nothing’s wrong, I’m just returning your call.”

Jill Tipograph, a camp consultant, said most high-end sleep-away camps in the Northeast now employ full-time parent liaisons like Ms. Miller, who earns $6,000 plus a waiver of the camp’s $10,000 tuition for each of her two daughters. Ms. Tipograph describes the job as “almost like a hotel concierge listening to a client’s needs.”

The liaisons are emblematic of what sleep-away camp experts say is an increasing emphasis on catering to increasingly high-maintenance parents, including those who make unsolicited bunk placement requests, flagrantly flout a camp’s ban on cellphones and junk food, and consider summer an ideal time to give their offspring a secret vacation from Ritalin.

One camp psychologist said she used to spend half her time on parental issues; now it’s 80 percent. Dan Kagan, co-director of Bryn Mawr, has started visiting every new family’s home in the spring and calling those parents on the first or second day of camp to reassure them.

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Read the rest here: Dear Parents: Please Relax, It’s Just Camp