Last Sunday, Jan. 3, 2016 - I had breakfast on an airplane – flying Southwest Airlines.
I like flying Southwest; however flying sure is harder than it used to be. Southwest continues to be a bright spot in an otherwise bleak and barren customer service landscape.
Flying used to be part of the adventure. Today, flying is an endurance contest to be tolerated with gritted teeth. I wonder why it keeps getting worse instead of better?
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