The US Census Bureau breaks society down into five core generational segmentations
Hat Tip: Mrs. Owl
I’ve always been fascinated with some of the communication dysfunction that occurs between men and women, different races and cultures and between generations.
Mrs. Owl was kind enough to e-mail this brief overview as to communication between generations. I enjoy speaking to young adults in the Carroll County Public Schools… and with that and in my role as an uncle, I have always liked to think that I do a fairly good job at reaching the youngest generation; however, I never-the-less worry that I need much improvement.
Anyway, I hope that you agree that the following is an informative introduction to the subject of intergenerational communication…
Listening – Generational!
By Dr. Jeffrey Magee, PDM, CSP, CMC
Executive Summary: Listening to individuals from the generational footprint they bring to the conversation can drastically change the outcome – connect with them at their level and attain success, insist upon communicating from your level solely and your guaranteed failure!
With the diverse environments you live and work today, there is something more important than just gender and race when it comes to really communicating and listening to others for success. Consider the five diverse generational segmentations (COACHING for IMPACT ©2003 by Dr. Jay Kent-Ferraro and Dr. Jeffrey Magee, www.JeffreyMagee.com/library.asp) in the work place today, and some of the similarities and more importantly the enormous difference between how each one operates and processes.
Effective leaders merely make observations, not judgments of right versus wrong or good versus bad, in reflecting upon the differing age segmentations in an organization and thus ways to better connect with each.
The United States Census Bureau breaks society down into five core generational segmentations (birth through death) and if we are to simply use these same five segmentations in the work place, we could segment individuals (yes we are making generalizations here, and there can always be an exception!) into categories with unique traits or characteristics, which could serve as guide posts of how to frame your communication exchange to solicit greater listening and awareness.
Consider the five generational segmentations and the ABCs (Attitudes, Behaviors, and Characteristics) of each for better connections:
1. Centurion (those over 55 years of age; exit point employees) – more structured, formal, conservative, dedicated, and loyal, identity is rooted in what one does, change resistant …
2. BabyBoomers (those from 38 to 55 years of age) – more status driven, materialistic driven, opinionated and ego driven, live to work …
3. Generation X (28 to 38 years of age) – entitlement expected, more outgoing and impatient, question authority and norms more, self indulgent, live for the now …
4. Generation Y (22 to 28 years of age) – More social and relationship driven, work to live, not as class conscious, highly educated, more liberal, change accepting …
5. Generation MTV (17-21 years of age; entry point employees) – looking for association causes to be dedicated to, more structured and accepting of others and situations, concerned for the future and consideration of their peers, live for the now with a reflection on the future, very tech savvy …
When listening to others, listen from the vantage point of the generational segmentation as a footprint from where they come from and you will have a greater awareness of why one says what one says and how to connect with them more effectively.
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