20080524 Nexpoint: KDDC crashed May 21 restored to January 24 2008 status

Nexpoint KDDC crashed May 21 restored to January 24 2008 status

-----Original Message-----
From: Nexpoint Support Team
Sent: Saturday, May 24, 2008 6:08 PM
Subject: Important Account Notice - kevindayhoff.com

Dear Kevin Dayhoff,

As you may or may not be aware, on Wednesday, May 21, at approximately 1:00 PM EST, your Nexpoint Web Hosting/E-Mail Hosting server suffered a critical hard drive failure. The sudden and ultimately uncorrectable failure caused web site and e-mail services for kevindayhoff.com to be offline for more than 24 hours.

The cause of the lengthy downtime and unavailability of a recent backup is due to the nature of the failure. Fortunately we were able to locate a much older backup of the server and restore from that. This failure has not left us without certain repercussions.

Web Site Content

Currently your web site should be up and running from a backup made on January 24. This means that any changes or updates you made to your web site between January 24 and the present have been lost. This data is unfortunately and absolutely irretrievable on our end.

E-Mail Data Status

E-Mail accounts have been set up from a much more recent list so all of your E-Mail accounts should exist at this time. Most if not all E-Mail Aliases/Forwards should be created. Mailing Lists are in the same state as the web site data and are irretrievable.

Your E-Mail account passwords were randomized during recreation because the original passwords are stored in an encrypted format on the Plesk platform. These passwords can be reset through the Plesk Control Panel.

Control Panel and FTP Access

Along with your E-Mail account passwords, your Plesk Control Panel and FTP passwords have changed as well. The passwords for these services have been synchronized with your support system password. Updated Account Setup Letters containing your new Plesk Control Panel and FTP passwords should follow this E-Mail shortly.

Nexpoint management and staff would like to express our deepest apologies for the situation this issue may have placed you in and our sincerest regret that such an event even occurred. We are striving to insure this type of situation does not arise again. If we can be of any assistance, please let us know.

Nexpoint Technologies Inc.

866-NEXPOINT [639-7646]

http://www.nexpoint.net/